Privacy Policy
Privacy & Policy
Handcrafted with care. Delivered with trust.
Patola silk sarees are hand-woven and take time to craft. We highly recommend that you place your order after carefully reviewing all details. We suggest following this process:
- Review the product on our website.
- Place your order.
- Conduct a video call to inspect and validate the product.
- Receive the product.
We strongly advise checking and validating the product via online video conferencing. Due to the hand-woven nature of Patola silk sarees, there may be slight variations in color and design compared to the photos shown on our website due to technical reasons.
Refund and Return Policy
Once the product is dispatched, we do not offer refunds or returns.
Cash on Delivery (COD)
Currently, we do not offer Cash on Delivery (COD) as a payment option.
Out of Stock Orders Refund
If you place an order for an out-of-stock item, we will provide you with the delivery schedule within 48 hours. If the delivery schedule does not meet your expectations, you can cancel the order and receive a full refund in this case only.
Canceling an Order
Once you place an order, our team will attempt to deliver the product. Within 48 hours of order placement, our team will connect with you to validate the product before dispatch. Once the order is dispatched, it cannot be canceled, returned, or refunded.
Color and Description Disclaimer
Patola silk sarees are hand-woven and not made by machines. Therefore, there may be variations in color and design. At virasatpatola.com, we strive to represent our products as accurately as possible. However, due to the handmade nature of our items, slight differences may occur. These differences add to the charm of handmade products. Please be aware that colors may appear differently on our website or your screen due to variations in lighting, cameras, or screen settings. Therefore, please consider these factors when placing an order.
EU Customers — GDPR Rights
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR):
- Right of access — You may request a copy of the personal data we hold about you.
- Right to rectification — You may request correction of inaccurate or incomplete data.
- Right to erasure — You may request deletion of your personal data, subject to legal obligations.
- Right to data portability — You may request your data in a structured, machine-readable format.
- Right to object — You may object to processing of your data for direct marketing purposes.
The legal basis for processing your data is the performance of a contract (your order) and our legitimate business interests.
To exercise any of these rights, contact us at virasatpatola@gmail.com. You also have the right to lodge a complaint with your local EU data protection supervisory authority.
Questions? We're Here to Help
Reach out to us before placing your order. We're happy to guide you through every step.